Support

Contact us

Email support@myoncall.app and we'll reply within 2 business days. Include your workspace name and what you were trying to do, and a screenshot if something looks wrong.

Common questions

Our user groups aren't updating

Slack only offers user groups on paid plans, and some workspaces only let admins manage them. Check the dashboard's Settings page: it says what's blocking the sync. If your admins limit user groups, ask them to allow everyone to create, edit and disable user groups (Slack: Tools & settings › Workspace settings › Roles & permissions), then use Check again on the Settings page.

How do I install MyOnCall?

Use Add to Slack and approve the permissions. Your workspace starts a free trial right away; no card needed.

How do I change plans or update my card?

Open the dashboard's Billing page. From there you can switch between Starter and Pro, monthly and annual, update your payment method and download invoices.

How do I uninstall MyOnCall?

Remove it from your workspace in Slack (Tools & settings › Manage apps). Your subscription is cancelled at the end of the current billing period, and your rotations are kept in case you reinstall.

How do I delete our data?

Email us from an admin account of the workspace and we'll delete it within 30 days. See the privacy policy for what we store.